Return & Exchange Policy

At Nutripet, we want you and your pet to be completely satisfied with your purchase. If there is an issue with your order, please contact us so we can assist you.

Eligibility for Returns & Exchanges

Products may be eligible for a return or exchange if:

• The wrong product was delivered.

• The product received is damaged or defective.

• The product received is expired or has an issue with its packaging.

• The product received does not match the product ordered.

To be eligible, the product must be unused, unopened, and in its original packaging, except in cases where the product was received damaged or defective.

Non-Returnable Products

For health, hygiene, and safety reasons, opened or partially used pet food products cannot be returned or exchanged, unless the product is found to be defective or contaminated.

Returns or exchanges may also not be accepted for products damaged after delivery due to improper storage or handling.

Reporting an Issue

Customers must contact Nutripet within 24 hours of receiving the order and provide:

• Order number

• Description of the issue

• Clear photographs/videos of the product and packaging

Our team will review the request and confirm whether the product qualifies for a return or exchange.

Exchange

If your exchange request is approved, Nutripet will arrange for the replacement product to be sent, subject to availability.

If the requested product is unavailable, we may offer an alternative product of equivalent value or provide a refund, where applicable.

Refunds

If a refund is approved, it will be processed through the original payment method. Refund processing times may vary depending on the payment provider or bank.

For Cash on Delivery orders, refunds will be processed through an alternative method agreed upon with the customer.

Cancellation Policy

At Nutripet, we understand that plans can change. Our cancellation policy is designed to make the process simple and transparent for our customers.

Order Cancellation

Customers may request to cancel their order before the order has been dispatched.

Once an order has been dispatched, it cannot be cancelled. However, customers may be eligible for a return or exchange in accordance with our Return & Exchange Policy.

How to Cancel an Order

To request a cancellation, please contact our customer support team with your order number and registered contact details.

Cancellation requests can be made through our available customer support channels.

Refunds

If your cancellation request is approved before dispatch, any eligible refund will be processed through the original payment method. The time taken for the refund to reflect may vary depending on the payment provider or bank.

Orders Paid by Cash on Delivery

For Cash on Delivery orders, cancellation requests must be made before the order is dispatched.

Important Note

Nutripet reserves the right to reject a return or exchange request if the product does not meet the eligibility requirements outlined above.

For assistance with a return or exchange, please contact our customer support team with your order number and details of the issue.